Built-in Data Transformations

Easily transform your data with built-in data transformations to ensure your data is clean, accurate, and ready for use.

Format Dates
Format Dates

Format dates from and to any other format you need.

Change Text Casings
Change Text Casings

Change and customize text casings for example to uppercase, lowercase, title case, etc.

Clean Data
Clean Data

Clean data to remove any unwanted characters, spaces, or symbols.

Replace With Regex
Replace With Regex

Use Regex to replace any text or characters with a new value.

Format Numbers
Format Numbers

Format numbers to any other format you need.

Dynamic Template
Dynamic Template

Create dynamic designs with your data using templates.

Available Sources and details

Check all the questions answers related to the Zendesk connections. need more help?

Tickets

Tickets are the means through which your end users (customers) communicate with agents in Zendesk Support.

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Comments

Ticket comments represent the conversation between requesters, collaborators, and agents. Comments can be public or private.

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Ticket Forms

Returns a list of all ticket forms for your account if accessed as an admin or agent.

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Ticket Fields

Returns a list of all system and custom ticket fields in your account.

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Ticket Audits

Audits are a read-only history of all updates to a ticket.

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Activities

The Ticket Activities API returns ticket activities by other people affecting the agent making the API request.

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Users

Zendesk Support has three types of users: end users (your customers), agents, and administrators.

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User Identities

A user identity is something that can be used to identify an individual

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Organizations

Just as agents can be segmented into groups in Zendesk Support, your customers (end-users) can be segmented into organizations.

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Memberships

A membership links a user to an organization. Organizations can have many users. Users can be in many organizations if the account supports multiple organizations. You can use the API to list users in an organization, and reassign organization members.

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Organization Fields

Returns a list of custom organization fields in your account.

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Groups

When support requests arrive in Zendesk Support, they can be assigned to a group.

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Satisfaction Ratings

If you have enabled satisfaction ratings for your account, this endpoint allows you to quickly retrieve all ratings.

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Agent Roles

Zendesk Support accounts on the Enterprise plan or above can provide more granular access to their agents by defining custom agent roles.

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Brands

Brands are your customer-facing identities. They might represent multiple products or services, or they might literally be multiple brands owned and represented by your company.

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