TWO EASY WAYS TO GET IT DONE.
The Challenge
Diagnosing the Problem
A fast-growing health platform offering at-home test kits and telehealth consults was struggling to keep up with demand.
They offered tests for cardiac health, hormones, allergies, metabolic function, and more.
But behind the scenes, things were falling apart:
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Fulfillment was tracked manually, leading to delays and duplicate shipments
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Teams had no unified view of orders, results, consults, or prescriptions
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Support staff spent hours replying to “Where’s my kit?” emails
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Providers couldn’t easily see who was ready for a consult
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Pharmacy coordination happened in disconnected systems
Operations were messy, and the patient experience was suffering.
The Solution
How Tadabase solved it
Tadabase helped them build a fully custom internal ops platform—automating fulfillment, patient tracking, and provider workflows in one place.
The platform included:
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A live dashboard for order and fulfillment status tied to shipping and labs
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A patient timeline from order through prescription, including results and consults
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Alerts for missing returns, delays, or unread results
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A consult scheduler based on test type and provider availability
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Prescription tracking tools, from provider notes to fulfillment
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Analytics to monitor turnaround times and drop-off points
No developers needed. Just a system built around how their teams actually work.
The Impact
“What used to be a messy sprint is now a streamlined flow—and patients feel the difference.”
What was once a fragmented experience is now a coordinated, scalable system that improves care from start to finish.
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93% fewer shipping errors
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60% fewer support tickets about order status
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40% reduction in no-shows for follow-up consults
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End-to-end turnaround time cut by over 4 days
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Team now handles 5x the volume without increasing headcount